Parking Spot for rent + Cleaning Recs + NextDoor

Hey Everybody, 

A few things:

1.) I was wondering if anybody in the building would like to rent out my parking spot. Thought I'd ask you all before I went to craigslist. Let me know if you're interested and we can figure out price/terms/etc 

2.) I know a lot of us moved in only a few months ago but I was wondering if any of you could recommend a good cleaning service. I've used Handy in the past, but wasn't super happy with my latest cleaning, and my previous cleaner doesn't want to "travel this far". 

3.) I believe someone mentioned something about nextdoor. It would be nice to have a way to communicate with everybody separate from email. A lot of times I find I lose track of emails as they come in and we have a few different threads open (some with lennar copied on them). I don't mind setting this up for us if we're interested in using NextDoor. 

Thanks! 

Sas

Thursday + 7pm =

Wine on the Roof of course.  So come on up at 7pm and enjoy some wine (or drink of your choice) and the great company of your fellow Merchant residents.

Hope to See you tonight.

Re: My thought for Monday HOA Meeting

Hi everyone,

I just wanted alert you all that I've gotten a few calls over the past couple days from people at the front door saying they need to get into the building. After asking who they are and who they are looking for, they do not identify themselves  and just say they need to get in. Please be aware of this issue and do not buzz anyone in unless you are expecting somebody as this could be an attempt to get into the building. 

See you all at the HOA meeting tonight!

Lindsay 

Unit 215

650-520-0318 


Sent from Yahoo Mail for iPhone

On Sunday, January 24, 2016, 8:36 PM, Jason <jasonlfried@hotmail.com> wrote:

Hello fellow Merchant owners tomorrow is the first our HOA meeting. I know some of you can't be there so I went through Google Doc list to see what items I thought should be taken care of by the HOA and not Lennar since I would prefer some items be paid for by Lennar rather then us through the HOA if is an issue that Lennar should be held responsible for.

Also given the agenda states we could be limited to how much time we can all speak as a group I thought it might be good to have one list that way we make sure all items get mentioned. If other want to we can coordinate who covers each or just play it by ear.

As a side note it sounded like in the email sent by FS that we will be having an intro to HOA so some of the items may be covered in what they are talking about so some items may get addressed during that part of the meeting.

In order as listed on the Google Doc.

Item 6 – Community Garden – This could be an external issue, if we want space outside of the building but we do also have a bunch of planter boxes on the roof that could fit some gardening spots for those that want to do that. Personally I like the idea of using some of those for this purpose. The HOA would need to establish some rules around them if we allowed some planters to be used for garnding.

Item 7/41 – Understanding what our HOA dues are paying for. (I did skip the the question of why are we paying the dues or full dues at this point given the state of the building not be completed since I think it is good for us first to see what we are dues are paying for. Also some of that will be an issue for Lennar and not the HOA since Lennar would be the ones to cover the cost and not the HOA.) I do think we need an understanding of this item so we know better what we should be requesting a refund from Lennar on since for example if we are paying for landscaping it does not seem right given things that are planted are not be taken care of and parts of the landscaping are not yet completed. Same could be said with common areas being cleaned. However if we are paying for water and the such then that makes sense for the HOA to pay for but I am curious if the construction crews use our water, our trash, other services and if so how much are they paying.

Item 8 – Transportation Plan – When we closed escrow we had to pay $100 to somebody. I have never been able to pin down who this goes to. All I could get out of Lennar and FS prior to my closing was it was required, it is an annual fee, and some mystery person or group was responsible for doing this because the city required it but nothing has really happened with it yet. This is an annual fee so just like the HOA budget I want to know what has the money been spent on and does the HOA have a role in creating this. (PLEASE NOTE: This is a completely different issue then the Shuttle Bus and its schedule, I think)

Items 9/10 – Both deals with Bikes. (Item mix of HOA and Lennar) HOA limits us to just one bike spot per unit. This needs to be changed. If Lennar had set the up the Bike racks on the wall at the car parking spots better most of those spots could in fact handle 2 bike. For those that don't have hanging racks due to lack of wall or pipes in the way the Bike room was set up terribly. Lennar used the worst racks possible and with a different lay out I personally think we could in fact get 2 spots per person in the building, either in Bike room or by parking spots of cars. So first we need to get the HOA to change the 1 bike per person rule and then get Lennar to pay for a good bike storage system that should have been done prior to us moving in.

Item 16/30/33/42 – Pests – Both Ants and a mouse have been spotted in the building so we need to find out what the buildings Pest management system is. Also want to make sure that whatever it is, is pet and child friendly.

Item 21/40 – Security – I think we all know this one by now.

Item 38 – Dirt and Cleanliness of building – What is the cleaning schedule for building as it seems like days go by before big messes get cleaned up and some items are weeks at a time between cleaning and others items have not been cleaned since I have been here. This is part of HOA dues and what they pay for items but seems a good question to ask.

Not on the list but I will plan on address is the issue of Solar Panels. The building was built to be "Solar Ready" so it should be cost effective to add solar panels which in the short run can be cost neutral and once the panels get paid for can save the HOA money on its electricity bill.

So that is what I think gets pulled from the list for the HOA if you wish to add more to your comments please do so and for those not able to attend if you want us to mention that you support the above you can email me directly so I can add you to the list of who support these items being addressed.

Also as part of this part of the meeting but on the agenda is the setting of the schedule for 2016 meetings. I personally think we should be making sure they meet once a month. While I really have no wish to meet once a month I do think it will be needed to hold them accountable and getting answers back as we work through all the new building issues.

Jason Fried

#411

Re: My thought for Monday HOA Meeting

Hey Jason, 

Thanks for organizing. I would like to go over the shuttle schedule plan as well because I've spoken to a few people here as well as olympia who agree that they could be optimized a little better. 

On Sun, Jan 24, 2016 at 8:36 PM, Jason <jasonlfried@hotmail.com> wrote:

Hello fellow Merchant owners tomorrow is the first our HOA meeting. I know some of you can't be there so I went through Google Doc list to see what items I thought should be taken care of by the HOA and not Lennar since I would prefer some items be paid for by Lennar rather then us through the HOA if is an issue that Lennar should be held responsible for.

Also given the agenda states we could be limited to how much time we can all speak as a group I thought it might be good to have one list that way we make sure all items get mentioned. If other want to we can coordinate who covers each or just play it by ear.

As a side note it sounded like in the email sent by FS that we will be having an intro to HOA so some of the items may be covered in what they are talking about so some items may get addressed during that part of the meeting.

In order as listed on the Google Doc.

Item 6 – Community Garden – This could be an external issue, if we want space outside of the building but we do also have a bunch of planter boxes on the roof that could fit some gardening spots for those that want to do that. Personally I like the idea of using some of those for this purpose. The HOA would need to establish some rules around them if we allowed some planters to be used for garnding.

Item 7/41 – Understanding what our HOA dues are paying for. (I did skip the the question of why are we paying the dues or full dues at this point given the state of the building not be completed since I think it is good for us first to see what we are dues are paying for. Also some of that will be an issue for Lennar and not the HOA since Lennar would be the ones to cover the cost and not the HOA.) I do think we need an understanding of this item so we know better what we should be requesting a refund from Lennar on since for example if we are paying for landscaping it does not seem right given things that are planted are not be taken care of and parts of the landscaping are not yet completed. Same could be said with common areas being cleaned. However if we are paying for water and the such then that makes sense for the HOA to pay for but I am curious if the construction crews use our water, our trash, other services and if so how much are they paying.

Item 8 – Transportation Plan – When we closed escrow we had to pay $100 to somebody. I have never been able to pin down who this goes to. All I could get out of Lennar and FS prior to my closing was it was required, it is an annual fee, and some mystery person or group was responsible for doing this because the city required it but nothing has really happened with it yet. This is an annual fee so just like the HOA budget I want to know what has the money been spent on and does the HOA have a role in creating this. (PLEASE NOTE: This is a completely different issue then the Shuttle Bus and its schedule, I think)

Items 9/10 – Both deals with Bikes. (Item mix of HOA and Lennar) HOA limits us to just one bike spot per unit. This needs to be changed. If Lennar had set the up the Bike racks on the wall at the car parking spots better most of those spots could in fact handle 2 bike. For those that don't have hanging racks due to lack of wall or pipes in the way the Bike room was set up terribly. Lennar used the worst racks possible and with a different lay out I personally think we could in fact get 2 spots per person in the building, either in Bike room or by parking spots of cars. So first we need to get the HOA to change the 1 bike per person rule and then get Lennar to pay for a good bike storage system that should have been done prior to us moving in.

Item 16/30/33/42 – Pests – Both Ants and a mouse have been spotted in the building so we need to find out what the buildings Pest management system is. Also want to make sure that whatever it is, is pet and child friendly.

Item 21/40 – Security – I think we all know this one by now.

Item 38 – Dirt and Cleanliness of building – What is the cleaning schedule for building as it seems like days go by before big messes get cleaned up and some items are weeks at a time between cleaning and others items have not been cleaned since I have been here. This is part of HOA dues and what they pay for items but seems a good question to ask.

Not on the list but I will plan on address is the issue of Solar Panels. The building was built to be "Solar Ready" so it should be cost effective to add solar panels which in the short run can be cost neutral and once the panels get paid for can save the HOA money on its electricity bill.

So that is what I think gets pulled from the list for the HOA if you wish to add more to your comments please do so and for those not able to attend if you want us to mention that you support the above you can email me directly so I can add you to the list of who support these items being addressed.

Also as part of this part of the meeting but on the agenda is the setting of the schedule for 2016 meetings. I personally think we should be making sure they meet once a month. While I really have no wish to meet once a month I do think it will be needed to hold them accountable and getting answers back as we work through all the new building issues.

Jason Fried

#411

Subjects

I'm out of town but can you mention roof top Barbeque? -exterior power washing ?-cleaning of common areas (hallways) and entry way!!! along with landscaping upkeep?? 

Sent from my iPhone

On Jan 24, 2016, at 6:36 PM, Jason <jasonlfried@hotmail.com> wrote:

Hello fellow Merchant owners tomorrow is the first our HOA meeting. I know some of you can't be there so I went through Google Doc list to see what items I thought should be taken care of by the HOA and not Lennar since I would prefer some items be paid for by Lennar rather then us through the HOA if is an issue that Lennar should be held responsible for.

Also given the agenda states we could be limited to how much time we can all speak as a group I thought it might be good to have one list that way we make sure all items get mentioned. If other want to we can coordinate who covers each or just play it by ear.

As a side note it sounded like in the email sent by FS that we will be having an intro to HOA so some of the items may be covered in what they are talking about so some items may get addressed during that part of the meeting.

In order as listed on the Google Doc.

Item 6 – Community Garden – This could be an external issue, if we want space outside of the building but we do also have a bunch of planter boxes on the roof that could fit some gardening spots for those that want to do that. Personally I like the idea of using some of those for this purpose. The HOA would need to establish some rules around them if we allowed some planters to be used for garnding.

Item 7/41 – Understanding what our HOA dues are paying for. (I did skip the the question of why are we paying the dues or full dues at this point given the state of the building not be completed since I think it is good for us first to see what we are dues are paying for. Also some of that will be an issue for Lennar and not the HOA since Lennar would be the ones to cover the cost and not the HOA.) I do think we need an understanding of this item so we know better what we should be requesting a refund from Lennar on since for example if we are paying for landscaping it does not seem right given things that are planted are not be taken care of and parts of the landscaping are not yet completed. Same could be said with common areas being cleaned. However if we are paying for water and the such then that makes sense for the HOA to pay for but I am curious if the construction crews use our water, our trash, other services and if so how much are they paying.

Item 8 – Transportation Plan – When we closed escrow we had to pay $100 to somebody. I have never been able to pin down who this goes to. All I could get out of Lennar and FS prior to my closing was it was required, it is an annual fee, and some mystery person or group was responsible for doing this because the city required it but nothing has really happened with it yet. This is an annual fee so just like the HOA budget I want to know what has the money been spent on and does the HOA have a role in creating this. (PLEASE NOTE: This is a completely different issue then the Shuttle Bus and its schedule, I think)

Items 9/10 – Both deals with Bikes. (Item mix of HOA and Lennar) HOA limits us to just one bike spot per unit. This needs to be changed. If Lennar had set the up the Bike racks on the wall at the car parking spots better most of those spots could in fact handle 2 bike. For those that don't have hanging racks due to lack of wall or pipes in the way the Bike room was set up terribly. Lennar used the worst racks possible and with a different lay out I personally think we could in fact get 2 spots per person in the building, either in Bike room or by parking spots of cars. So first we need to get the HOA to change the 1 bike per person rule and then get Lennar to pay for a good bike storage system that should have been done prior to us moving in.

Item 16/30/33/42 – Pests – Both Ants and a mouse have been spotted in the building so we need to find out what the buildings Pest management system is. Also want to make sure that whatever it is, is pet and child friendly.

Item 21/40 – Security – I think we all know this one by now.

Item 38 – Dirt and Cleanliness of building – What is the cleaning schedule for building as it seems like days go by before big messes get cleaned up and some items are weeks at a time between cleaning and others items have not been cleaned since I have been here. This is part of HOA dues and what they pay for items but seems a good question to ask.

Not on the list but I will plan on address is the issue of Solar Panels. The building was built to be “Solar Ready” so it should be cost effective to add solar panels which in the short run can be cost neutral and once the panels get paid for can save the HOA money on its electricity bill.

So that is what I think gets pulled from the list for the HOA if you wish to add more to your comments please do so and for those not able to attend if you want us to mention that you support the above you can email me directly so I can add you to the list of who support these items being addressed.

Also as part of this part of the meeting but on the agenda is the setting of the schedule for 2016 meetings. I personally think we should be making sure they meet once a month. While I really have no wish to meet once a month I do think it will be needed to hold them accountable and getting answers back as we work through all the new building issues.

Jason Fried

#411

My thought for Monday HOA Meeting

Hello fellow Merchant owners tomorrow is the first our HOA meeting. I know some of you can't be there so I went through Google Doc list to see what items I thought should be taken care of by the HOA and not Lennar since I would prefer some items be paid for by Lennar rather then us through the HOA if is an issue that Lennar should be held responsible for.

Also given the agenda states we could be limited to how much time we can all speak as a group I thought it might be good to have one list that way we make sure all items get mentioned. If other want to we can coordinate who covers each or just play it by ear.

As a side note it sounded like in the email sent by FS that we will be having an intro to HOA so some of the items may be covered in what they are talking about so some items may get addressed during that part of the meeting.

In order as listed on the Google Doc.

Item 6 – Community Garden – This could be an external issue, if we want space outside of the building but we do also have a bunch of planter boxes on the roof that could fit some gardening spots for those that want to do that. Personally I like the idea of using some of those for this purpose. The HOA would need to establish some rules around them if we allowed some planters to be used for garnding.

Item 7/41 – Understanding what our HOA dues are paying for. (I did skip the the question of why are we paying the dues or full dues at this point given the state of the building not be completed since I think it is good for us first to see what we are dues are paying for. Also some of that will be an issue for Lennar and not the HOA since Lennar would be the ones to cover the cost and not the HOA.) I do think we need an understanding of this item so we know better what we should be requesting a refund from Lennar on since for example if we are paying for landscaping it does not seem right given things that are planted are not be taken care of and parts of the landscaping are not yet completed. Same could be said with common areas being cleaned. However if we are paying for water and the such then that makes sense for the HOA to pay for but I am curious if the construction crews use our water, our trash, other services and if so how much are they paying.

Item 8 – Transportation Plan – When we closed escrow we had to pay $100 to somebody. I have never been able to pin down who this goes to. All I could get out of Lennar and FS prior to my closing was it was required, it is an annual fee, and some mystery person or group was responsible for doing this because the city required it but nothing has really happened with it yet. This is an annual fee so just like the HOA budget I want to know what has the money been spent on and does the HOA have a role in creating this. (PLEASE NOTE: This is a completely different issue then the Shuttle Bus and its schedule, I think)

Items 9/10 – Both deals with Bikes. (Item mix of HOA and Lennar) HOA limits us to just one bike spot per unit. This needs to be changed. If Lennar had set the up the Bike racks on the wall at the car parking spots better most of those spots could in fact handle 2 bike. For those that don't have hanging racks due to lack of wall or pipes in the way the Bike room was set up terribly. Lennar used the worst racks possible and with a different lay out I personally think we could in fact get 2 spots per person in the building, either in Bike room or by parking spots of cars. So first we need to get the HOA to change the 1 bike per person rule and then get Lennar to pay for a good bike storage system that should have been done prior to us moving in.

Item 16/30/33/42 – Pests – Both Ants and a mouse have been spotted in the building so we need to find out what the buildings Pest management system is. Also want to make sure that whatever it is, is pet and child friendly.

Item 21/40 – Security – I think we all know this one by now.

Item 38 – Dirt and Cleanliness of building – What is the cleaning schedule for building as it seems like days go by before big messes get cleaned up and some items are weeks at a time between cleaning and others items have not been cleaned since I have been here. This is part of HOA dues and what they pay for items but seems a good question to ask.

Not on the list but I will plan on address is the issue of Solar Panels. The building was built to be "Solar Ready" so it should be cost effective to add solar panels which in the short run can be cost neutral and once the panels get paid for can save the HOA money on its electricity bill.

So that is what I think gets pulled from the list for the HOA if you wish to add more to your comments please do so and for those not able to attend if you want us to mention that you support the above you can email me directly so I can add you to the list of who support these items being addressed.

Also as part of this part of the meeting but on the agenda is the setting of the schedule for 2016 meetings. I personally think we should be making sure they meet once a month. While I really have no wish to meet once a month I do think it will be needed to hold them accountable and getting answers back as we work through all the new building issues.

Jason Fried

#411

Re: Wine on the Roof Top and Next Weeks meeting

Happy birthday Raja! 

And yes, I agree Jason should be the president! :)

Sent from my iPhone

On Jan 21, 2016, at 5:24 PM, Raja Datta <rajad22@yahoo.com> wrote:

I second and third that.

I was not going to be around 25th as it is my bday. In this case I will return, to be involved.

Sent from Yahoo Mail on Android

On Thu, Jan 21, 2016 at 5:12 PM, Paul Garvey

<paulgarvey@vanguardsf.com> wrote:

I'll be in Hawaii!! But I vote for Jason 'Trump' as our President !! Lol 

Sent from my iPhone

On Jan 21, 2016, at 4:26 PM, Jason <jasonlfried@hotmail.com> wrote:

1.  It is Thursday and seem to be a nice day out so if folks are around wine (or your drink of choice) on the roof at 7pm.  I may be a few minutes late.

2. So next weeks HOA meeting.  This is something that is completely out of our control Lennar Controls the HOA so gets to pick when it meets.  You should also note in the agenda that was posted around the building that they can limit our comments to 3 to 5 minutes per person (which I am personally OK with) but can also limit all comments to 20 minutes in total which can cause issues since I am sure everyone who is going will have something to say.  So in the case they do decide to limit all comment to 20 minutes we should try to have some sort of idea how to cover everything we want in that time as a group.

3.  I personally have request the packet of materials from FS, they claim some may be confidential in nature, which can be true.  My reply back to them was fine give me everything non confidential, waiting for reply back on that one.

4.  In my opinion the HOA meeting should not distract us from wanting a meeting with Kofi and Lennar since some of the issues we want dealt with should not be done through the HOA since that means we end up paying for it but rather with Lennar so they pay for fixes.

5.  Did I mention it was Wine on the Roof Thursday, boy is Lennar driving me to drink.

Jason Fried

Re: Wine on the Roof Top and Next Weeks meeting

I second and third that.

I was not going to be around 25th as it is my bday. In this case I will return, to be involved.

Sent from Yahoo Mail on Android

On Thu, Jan 21, 2016 at 5:12 PM, Paul Garvey

<paulgarvey@vanguardsf.com> wrote:

I'll be in Hawaii!! But I vote for Jason 'Trump' as our President !! Lol 

Sent from my iPhone

On Jan 21, 2016, at 4:26 PM, Jason <jasonlfried@hotmail.com> wrote:

1.  It is Thursday and seem to be a nice day out so if folks are around wine (or your drink of choice) on the roof at 7pm.  I may be a few minutes late.

2. So next weeks HOA meeting.  This is something that is completely out of our control Lennar Controls the HOA so gets to pick when it meets.  You should also note in the agenda that was posted around the building that they can limit our comments to 3 to 5 minutes per person (which I am personally OK with) but can also limit all comments to 20 minutes in total which can cause issues since I am sure everyone who is going will have something to say.  So in the case they do decide to limit all comment to 20 minutes we should try to have some sort of idea how to cover everything we want in that time as a group.

3.  I personally have request the packet of materials from FS, they claim some may be confidential in nature, which can be true.  My reply back to them was fine give me everything non confidential, waiting for reply back on that one.

4.  In my opinion the HOA meeting should not distract us from wanting a meeting with Kofi and Lennar since some of the issues we want dealt with should not be done through the HOA since that means we end up paying for it but rather with Lennar so they pay for fixes.

5.  Did I mention it was Wine on the Roof Thursday, boy is Lennar driving me to drink.

Jason Fried

Re: Wine on the Roof Top and Next Weeks meeting

I'll be in Hawaii!! But I vote for Jason 'Trump' as our President !! Lol 

Sent from my iPhone

On Jan 21, 2016, at 4:26 PM, Jason <jasonlfried@hotmail.com> wrote:

1.  It is Thursday and seem to be a nice day out so if folks are around wine (or your drink of choice) on the roof at 7pm.  I may be a few minutes late.

2. So next weeks HOA meeting.  This is something that is completely out of our control Lennar Controls the HOA so gets to pick when it meets.  You should also note in the agenda that was posted around the building that they can limit our comments to 3 to 5 minutes per person (which I am personally OK with) but can also limit all comments to 20 minutes in total which can cause issues since I am sure everyone who is going will have something to say.  So in the case they do decide to limit all comment to 20 minutes we should try to have some sort of idea how to cover everything we want in that time as a group.

3.  I personally have request the packet of materials from FS, they claim some may be confidential in nature, which can be true.  My reply back to them was fine give me everything non confidential, waiting for reply back on that one.

4.  In my opinion the HOA meeting should not distract us from wanting a meeting with Kofi and Lennar since some of the issues we want dealt with should not be done through the HOA since that means we end up paying for it but rather with Lennar so they pay for fixes.

5.  Did I mention it was Wine on the Roof Thursday, boy is Lennar driving me to drink.

Jason Fried

Wine on the Roof Top and Next Weeks meeting

1.  It is Thursday and seem to be a nice day out so if folks are around wine (or your drink of choice) on the roof at 7pm.  I may be a few minutes late.

2. So next weeks HOA meeting.  This is something that is completely out of our control Lennar Controls the HOA so gets to pick when it meets.  You should also note in the agenda that was posted around the building that they can limit our comments to 3 to 5 minutes per person (which I am personally OK with) but can also limit all comments to 20 minutes in total which can cause issues since I am sure everyone who is going will have something to say.  So in the case they do decide to limit all comment to 20 minutes we should try to have some sort of idea how to cover everything we want in that time as a group.

3.  I personally have request the packet of materials from FS, they claim some may be confidential in nature, which can be true.  My reply back to them was fine give me everything non confidential, waiting for reply back on that one.

4.  In my opinion the HOA meeting should not distract us from wanting a meeting with Kofi and Lennar since some of the issues we want dealt with should not be done through the HOA since that means we end up paying for it but rather with Lennar so they pay for fixes.

5.  Did I mention it was Wine on the Roof Thursday, boy is Lennar driving me to drink.

Jason Fried

Re: Meeting January 26th

I would really prefer the 26th as I will not be in town.

--Raja

316

On Thursday, January 21, 2016 12:48 AM, Paul Garvey <paulgarvey@vanguardsf.com> wrote:

Hey all-Did we all agree on January 26th for HOA  meeting? Natalie said she had to juggle this date to get?? I was never consulted on date? I'll be out of town! Shouldn't we have a say on dates and times?? Paul 

Sent from my iPhone

On Jan 21, 2016, at 12:26 AM, Caroline Cooper <cgc1117@gmail.com> wrote:

Hi Jason,

Can you send out another doodle for us to meet? I think it would be good to regroup for a response letter.

Thanks,

Caroline

On Jan 15, 2016, at 6:21 PM, Jason <jasonlfried@hotmail.com> wrote:

So I am sure you all got either the email from Kofi and/or the below email from Customer Care which is basically the same thing.

First unlike what is said below the Keypad door system just worked perfectly fine for me.  Names seem to be listed in alphabetical order by first name.  It then calls what ever number you gave FS.  Mine is my cell number.  If you have caller ID the number for both Donahue and Friedell is the same, 415-400-1127.  You can hit 9 to unlock the door and let the person in.  This is not given below.  If you left today without FOB then you are welcome to use the Keypad door system to call me, when I answer just tell me your name and unit number and I will buzz the door for you.  Of course you may want to try your own name first if you have your cell on you and that is the number you gave them.

Now for items from the response.  I truly don't feel they really answered many of our questions and the response to simply pay them priority tax is completely unacceptable to me since if we do it there way we loose the tax benefits.  I am thinking of writing a response to let them know unless they plan to make me whole on the lost tax benefits I will not be paying them any money for priority tax.  Another solution must be reached.

Also they seemed to ignore our request to meet with them to discuss our issue and ignored or glossed over other items.  Email me personally if yo want me to set up another group meeting.  If I get enough folks wanting that I will send out another doodle pool to find a time that works for most.

Jason Fried #411

---

From: CustomerCare@thesfshipyard.com
Subject: Building Updates
Date: Sat, 16 Jan 2016 01:21:47 +0000

Dear Merchant Residents,

We would like to inform you of the following updates on the issues that have surfaced at the community.

 

Security. This is of utmost importance to all of us. We would like to explain two components of our security programs; security service and security infrastructure.

 

I.    Security infrastructure

There are three limited access points on the building

·         Pedestrian Lobby Door (Donahue)

·         Pedestrian Courtyard Gate (Friedell)

·         Vehicle Entry Gate (Donahue)

The three limited access points are functioning and locked as of today, January 15, 2016. The three limited access points are accessible by FOB access reader, key; and remote. The lobby door and courtyard gate will unlock by passing your FOB access to the reader. The automatic gate closer takes 15 seconds to completely close. The keypad phone entry system is being repaired next week, and we will issue an instruction sheet when it is complete.

Be sure to bring your keys and FOBs with you as you start your day!

 

II.  Security Service

We have been augmenting the normal city safety procedures by paying for three different components of security presence: roving, walking patrol and off duty law enforcement.  Following is a brief explanation of each of these entities and their functions:

·         First - There is roving security covering the main perimeter of the site around the clock.

·         Second - There is one walking security guard patrolling the perimeter of Olympia and Merchant.

·         Third - There is an off duty law enforcement officer positioned in an unmarked car on the corner of Innes and Donahue.

·         Additionally - Last week, in response to the voiced security concerns, we added another security guard, stationed outside of the garage gate on Donahue, put in place to remain until all of the entry/exit gates, doors and fobs are fully operational.  We received confirmation this morning that all are working.

 

The role of the security services is to deter unwanted visitors.  Your role is to report unwanted visitors.  If it is not urgent, you can report it to the customer care center.  If it is urgent – please call 911!  Your safety is everyone's number one priority.  We are continually working on next steps.  We are having fruitful conversations with SFPD to establish a location for them adjacent to The Storehouse.  Within the next several months we will install a state-of-the-art surveillance system that will be linked to a "Surveillance Operations Center" (SOC) next to the Police location.  As the community grows we will expand the camera presence, re-evaluate needs and explore new options.

 

Garage Water Leak at parking spaces 38 & 39. This has been recently brought to our attention and we have sent our project manager out to evaluate the situation and determine the appropriate remedy.

 

Heating.  We are replacing the Nest thermostats that are presently located above the wall heaters with an Ecobee wireless remote thermostat that is compatible with your existing Nest Protect smoke/carbon monoxide detector.  It includes a thermostat that is located where the current Nest is, with a remote sensor that will be mounted away from the thermostat.  In homes that have any Nest thermostats mounted above a heater, we will be replacing all of the Nest thermostats in the home with Ecobee, so the home will have a single system.  There is an app called "Wink" that will allow the Ecobee to communicate with Nest Protect.  We have completed several homes.  We are reaching out and trying to contact all homeowners to schedule a time to correct this issue.  Using the Ecobee wireless thermostat allows us to install without cutting drywall and the associated patching and painting of walls, so we are now able to install each thermostat in one hour.  We hope this will be minimally disruptive to you.  The second issue you mentioned is the weather stripping at the door threshold.  We are in the process of testing fixes.  As soon as we find a viable solution our customer care team will be contacting the owner of each home where this issue occurs to set up a time to repair. Please contact your customer care team if you have a Nest thermostat located above the heaters.

 

Parcels/Property Taxes.  It is the responsibility of the City and County of San Francisco Office of the Assessor to record the parcelization of the building to adjust the parcel value to the home sale price.  The Assessor's office is running approximately two years behind.  At this point in time, we do not know when parcelization will occur and when the Assessor's office will record the change of ownership.  Until each home is recorded, we will pay the property taxes at year-end, and then will be reimbursed by each homeowner.  We will provide each homeowner a detailed breakdown of their taxes.

 

Emergency Egress Signs.  The signs have been temporarily fixed with the correct address and new permanent signage has been ordered.

 

Trash/Recycling/Composting.  First Service, our management company, had noted space issues with recycling and has already ordered an additional recycle container. They have ordered another compost bin, which should arrive next week. There is custodial service at the building and part of their scope is to clean the trash room.  They will be instructed to check this room more often to insure that it remains clean.

 

HOA Fees.  We assure you we are doing everything in our power to get our Contractor to complete your building.  We have established a daily routine to monitor progress of the Contractor and maintain deserved levels of quality.  We will send out some tentative dates to the entire list of Home Owners, for your first HOA meeting.  At that meeting we will walk you through the HOA budget and the status of all outstanding items.  Our expectation is that the list will be minimal, and the conversation can focus on communication and plans going forward.

 

When our team learns of issues like this, they will be addressed right away and communicated appropriately.  We have a customer service website www.thesfshipyardcustomercare.com where you can promptly let us know when there is something that needs attention.  Your customer care team – Dan Tsutsumida, Jaimme Crespo, Kyle Pifer and Wendy Tang – are there to assist.

 

Thank you for your continued patience during this process.

 

Warmly,

The Shipyard Customer Care Team

Re: Meeting January 26th

Same here. Only got a notification email. 

I can make it. 

Maybe we should start a list for the unable to attend owners. And add if you want to ask them any particular agenda or something you want them to resolve or answer? Such the rest can ask on your behalf? 

Thanks,

Sophia

Sent from my iPhone

On Jan 21, 2016, at 11:56 AM, Munir Bayyari <munirbayyari@gmail.com> wrote:

I'm available,  however,  we were just given the date.  There was never any prior communication to choose that date.

Munir

On Jan 21, 2016 5:54 AM, "GC Gmail" <gregorycoussa@gmail.com> wrote:

I'm with you Paul. Never agreed to it and I can't make it either. 

Greg Coussa

Gregorycoussa@gmail.com

001 (805) 252-6411

On Jan 21, 2016, at 2:48 AM, Paul Garvey <paulgarvey@vanguardsf.com> wrote:

Hey all-Did we all agree on January 26th for HOA  meeting? Natalie said she had to juggle this date to get?? I was never consulted on date? I'll be out of town! Shouldn't we have a say on dates and times?? Paul 

Sent from my iPhone

On Jan 21, 2016, at 12:26 AM, Caroline Cooper <cgc1117@gmail.com> wrote:

Hi Jason,

Can you send out another doodle for us to meet? I think it would be good to regroup for a response letter.

Thanks,

Caroline

On Jan 15, 2016, at 6:21 PM, Jason <jasonlfried@hotmail.com> wrote:

So I am sure you all got either the email from Kofi and/or the below email from Customer Care which is basically the same thing.

First unlike what is said below the Keypad door system just worked perfectly fine for me.  Names seem to be listed in alphabetical order by first name.  It then calls what ever number you gave FS.  Mine is my cell number.  If you have caller ID the number for both Donahue and Friedell is the same, 415-400-1127.  You can hit 9 to unlock the door and let the person in.  This is not given below.  If you left today without FOB then you are welcome to use the Keypad door system to call me, when I answer just tell me your name and unit number and I will buzz the door for you.  Of course you may want to try your own name first if you have your cell on you and that is the number you gave them.

Now for items from the response.  I truly don't feel they really answered many of our questions and the response to simply pay them priority tax is completely unacceptable to me since if we do it there way we loose the tax benefits.  I am thinking of writing a response to let them know unless they plan to make me whole on the lost tax benefits I will not be paying them any money for priority tax.  Another solution must be reached.

Also they seemed to ignore our request to meet with them to discuss our issue and ignored or glossed over other items.  Email me personally if yo want me to set up another group meeting.  If I get enough folks wanting that I will send out another doodle pool to find a time that works for most.

Jason Fried #411

---

From: CustomerCare@thesfshipyard.com
Subject: Building Updates
Date: Sat, 16 Jan 2016 01:21:47 +0000

Dear Merchant Residents,

We would like to inform you of the following updates on the issues that have surfaced at the community.

 

Security. This is of utmost importance to all of us. We would like to explain two components of our security programs; security service and security infrastructure.

 

I.    Security infrastructure

There are three limited access points on the building

·         Pedestrian Lobby Door (Donahue)

·         Pedestrian Courtyard Gate (Friedell)

·         Vehicle Entry Gate (Donahue)

The three limited access points are functioning and locked as of today, January 15, 2016. The three limited access points are accessible by FOB access reader, key; and remote. The lobby door and courtyard gate will unlock by passing your FOB access to the reader. The automatic gate closer takes 15 seconds to completely close. The keypad phone entry system is being repaired next week, and we will issue an instruction sheet when it is complete.

Be sure to bring your keys and FOBs with you as you start your day!

 

II.  Security Service

We have been augmenting the normal city safety procedures by paying for three different components of security presence: roving, walking patrol and off duty law enforcement.  Following is a brief explanation of each of these entities and their functions:

·         First - There is roving security covering the main perimeter of the site around the clock.

·         Second - There is one walking security guard patrolling the perimeter of Olympia and Merchant.

·         Third - There is an off duty law enforcement officer positioned in an unmarked car on the corner of Innes and Donahue.

·         Additionally - Last week, in response to the voiced security concerns, we added another security guard, stationed outside of the garage gate on Donahue, put in place to remain until all of the entry/exit gates, doors and fobs are fully operational.  We received confirmation this morning that all are working.

 

The role of the security services is to deter unwanted visitors.  Your role is to report unwanted visitors.  If it is not urgent, you can report it to the customer care center.  If it is urgent – please call 911!  Your safety is everyone's number one priority.  We are continually working on next steps.  We are having fruitful conversations with SFPD to establish a location for them adjacent to The Storehouse.  Within the next several months we will install a state-of-the-art surveillance system that will be linked to a "Surveillance Operations Center" (SOC) next to the Police location.  As the community grows we will expand the camera presence, re-evaluate needs and explore new options.

 

Garage Water Leak at parking spaces 38 & 39. This has been recently brought to our attention and we have sent our project manager out to evaluate the situation and determine the appropriate remedy.

 

Heating.  We are replacing the Nest thermostats that are presently located above the wall heaters with an Ecobee wireless remote thermostat that is compatible with your existing Nest Protect smoke/carbon monoxide detector.  It includes a thermostat that is located where the current Nest is, with a remote sensor that will be mounted away from the thermostat.  In homes that have any Nest thermostats mounted above a heater, we will be replacing all of the Nest thermostats in the home with Ecobee, so the home will have a single system.  There is an app called "Wink" that will allow the Ecobee to communicate with Nest Protect.  We have completed several homes.  We are reaching out and trying to contact all homeowners to schedule a time to correct this issue.  Using the Ecobee wireless thermostat allows us to install without cutting drywall and the associated patching and painting of walls, so we are now able to install each thermostat in one hour.  We hope this will be minimally disruptive to you.  The second issue you mentioned is the weather stripping at the door threshold.  We are in the process of testing fixes.  As soon as we find a viable solution our customer care team will be contacting the owner of each home where this issue occurs to set up a time to repair. Please contact your customer care team if you have a Nest thermostat located above the heaters.

 

Parcels/Property Taxes.  It is the responsibility of the City and County of San Francisco Office of the Assessor to record the parcelization of the building to adjust the parcel value to the home sale price.  The Assessor's office is running approximately two years behind.  At this point in time, we do not know when parcelization will occur and when the Assessor's office will record the change of ownership.  Until each home is recorded, we will pay the property taxes at year-end, and then will be reimbursed by each homeowner.  We will provide each homeowner a detailed breakdown of their taxes.

 

Emergency Egress Signs.  The signs have been temporarily fixed with the correct address and new permanent signage has been ordered.

 

Trash/Recycling/Composting.  First Service, our management company, had noted space issues with recycling and has already ordered an additional recycle container. They have ordered another compost bin, which should arrive next week. There is custodial service at the building and part of their scope is to clean the trash room.  They will be instructed to check this room more often to insure that it remains clean.

 

HOA Fees.  We assure you we are doing everything in our power to get our Contractor to complete your building.  We have established a daily routine to monitor progress of the Contractor and maintain deserved levels of quality.  We will send out some tentative dates to the entire list of Home Owners, for your first HOA meeting.  At that meeting we will walk you through the HOA budget and the status of all outstanding items.  Our expectation is that the list will be minimal, and the conversation can focus on communication and plans going forward.

 

When our team learns of issues like this, they will be addressed right away and communicated appropriately.  We have a customer service website www.thesfshipyardcustomercare.com where you can promptly let us know when there is something that needs attention.  Your customer care team – Dan Tsutsumida, Jaimme Crespo, Kyle Pifer and Wendy Tang – are there to assist.

 

Thank you for your continued patience during this process.

 

Warmly,

The Shipyard Customer Care Team

Re: Meeting January 26th

I'm available,  however,  we were just given the date.  There was never any prior communication to choose that date.

Munir

On Jan 21, 2016 5:54 AM, "GC Gmail" <gregorycoussa@gmail.com> wrote:

I'm with you Paul. Never agreed to it and I can't make it either. 

Greg Coussa

Gregorycoussa@gmail.com

001 (805) 252-6411

On Jan 21, 2016, at 2:48 AM, Paul Garvey <paulgarvey@vanguardsf.com> wrote:

Hey all-Did we all agree on January 26th for HOA  meeting? Natalie said she had to juggle this date to get?? I was never consulted on date? I'll be out of town! Shouldn't we have a say on dates and times?? Paul 

Sent from my iPhone

On Jan 21, 2016, at 12:26 AM, Caroline Cooper <cgc1117@gmail.com> wrote:

Hi Jason,

Can you send out another doodle for us to meet? I think it would be good to regroup for a response letter.

Thanks,

Caroline

On Jan 15, 2016, at 6:21 PM, Jason <jasonlfried@hotmail.com> wrote:

So I am sure you all got either the email from Kofi and/or the below email from Customer Care which is basically the same thing.

First unlike what is said below the Keypad door system just worked perfectly fine for me.  Names seem to be listed in alphabetical order by first name.  It then calls what ever number you gave FS.  Mine is my cell number.  If you have caller ID the number for both Donahue and Friedell is the same, 415-400-1127.  You can hit 9 to unlock the door and let the person in.  This is not given below.  If you left today without FOB then you are welcome to use the Keypad door system to call me, when I answer just tell me your name and unit number and I will buzz the door for you.  Of course you may want to try your own name first if you have your cell on you and that is the number you gave them.

Now for items from the response.  I truly don't feel they really answered many of our questions and the response to simply pay them priority tax is completely unacceptable to me since if we do it there way we loose the tax benefits.  I am thinking of writing a response to let them know unless they plan to make me whole on the lost tax benefits I will not be paying them any money for priority tax.  Another solution must be reached.

Also they seemed to ignore our request to meet with them to discuss our issue and ignored or glossed over other items.  Email me personally if yo want me to set up another group meeting.  If I get enough folks wanting that I will send out another doodle pool to find a time that works for most.

Jason Fried #411

---

From: CustomerCare@thesfshipyard.com
Subject: Building Updates
Date: Sat, 16 Jan 2016 01:21:47 +0000

Dear Merchant Residents,

We would like to inform you of the following updates on the issues that have surfaced at the community.

 

Security. This is of utmost importance to all of us. We would like to explain two components of our security programs; security service and security infrastructure.

 

I.    Security infrastructure

There are three limited access points on the building

·         Pedestrian Lobby Door (Donahue)

·         Pedestrian Courtyard Gate (Friedell)

·         Vehicle Entry Gate (Donahue)

The three limited access points are functioning and locked as of today, January 15, 2016. The three limited access points are accessible by FOB access reader, key; and remote. The lobby door and courtyard gate will unlock by passing your FOB access to the reader. The automatic gate closer takes 15 seconds to completely close. The keypad phone entry system is being repaired next week, and we will issue an instruction sheet when it is complete.

Be sure to bring your keys and FOBs with you as you start your day!

 

II.  Security Service

We have been augmenting the normal city safety procedures by paying for three different components of security presence: roving, walking patrol and off duty law enforcement.  Following is a brief explanation of each of these entities and their functions:

·         First - There is roving security covering the main perimeter of the site around the clock.

·         Second - There is one walking security guard patrolling the perimeter of Olympia and Merchant.

·         Third - There is an off duty law enforcement officer positioned in an unmarked car on the corner of Innes and Donahue.

·         Additionally - Last week, in response to the voiced security concerns, we added another security guard, stationed outside of the garage gate on Donahue, put in place to remain until all of the entry/exit gates, doors and fobs are fully operational.  We received confirmation this morning that all are working.

 

The role of the security services is to deter unwanted visitors.  Your role is to report unwanted visitors.  If it is not urgent, you can report it to the customer care center.  If it is urgent – please call 911!  Your safety is everyone's number one priority.  We are continually working on next steps.  We are having fruitful conversations with SFPD to establish a location for them adjacent to The Storehouse.  Within the next several months we will install a state-of-the-art surveillance system that will be linked to a "Surveillance Operations Center" (SOC) next to the Police location.  As the community grows we will expand the camera presence, re-evaluate needs and explore new options.

 

Garage Water Leak at parking spaces 38 & 39. This has been recently brought to our attention and we have sent our project manager out to evaluate the situation and determine the appropriate remedy.

 

Heating.  We are replacing the Nest thermostats that are presently located above the wall heaters with an Ecobee wireless remote thermostat that is compatible with your existing Nest Protect smoke/carbon monoxide detector.  It includes a thermostat that is located where the current Nest is, with a remote sensor that will be mounted away from the thermostat.  In homes that have any Nest thermostats mounted above a heater, we will be replacing all of the Nest thermostats in the home with Ecobee, so the home will have a single system.  There is an app called "Wink" that will allow the Ecobee to communicate with Nest Protect.  We have completed several homes.  We are reaching out and trying to contact all homeowners to schedule a time to correct this issue.  Using the Ecobee wireless thermostat allows us to install without cutting drywall and the associated patching and painting of walls, so we are now able to install each thermostat in one hour.  We hope this will be minimally disruptive to you.  The second issue you mentioned is the weather stripping at the door threshold.  We are in the process of testing fixes.  As soon as we find a viable solution our customer care team will be contacting the owner of each home where this issue occurs to set up a time to repair. Please contact your customer care team if you have a Nest thermostat located above the heaters.

 

Parcels/Property Taxes.  It is the responsibility of the City and County of San Francisco Office of the Assessor to record the parcelization of the building to adjust the parcel value to the home sale price.  The Assessor's office is running approximately two years behind.  At this point in time, we do not know when parcelization will occur and when the Assessor's office will record the change of ownership.  Until each home is recorded, we will pay the property taxes at year-end, and then will be reimbursed by each homeowner.  We will provide each homeowner a detailed breakdown of their taxes.

 

Emergency Egress Signs.  The signs have been temporarily fixed with the correct address and new permanent signage has been ordered.

 

Trash/Recycling/Composting.  First Service, our management company, had noted space issues with recycling and has already ordered an additional recycle container. They have ordered another compost bin, which should arrive next week. There is custodial service at the building and part of their scope is to clean the trash room.  They will be instructed to check this room more often to insure that it remains clean.

 

HOA Fees.  We assure you we are doing everything in our power to get our Contractor to complete your building.  We have established a daily routine to monitor progress of the Contractor and maintain deserved levels of quality.  We will send out some tentative dates to the entire list of Home Owners, for your first HOA meeting.  At that meeting we will walk you through the HOA budget and the status of all outstanding items.  Our expectation is that the list will be minimal, and the conversation can focus on communication and plans going forward.

 

When our team learns of issues like this, they will be addressed right away and communicated appropriately.  We have a customer service website www.thesfshipyardcustomercare.com where you can promptly let us know when there is something that needs attention.  Your customer care team – Dan Tsutsumida, Jaimme Crespo, Kyle Pifer and Wendy Tang – are there to assist.

 

Thank you for your continued patience during this process.

 

Warmly,

The Shipyard Customer Care Team

Re: Merchant - issues with workmanship/quality of products

Good morning Merchant neighbors.  Has anyone seen this message on their new Ecobee thermostat?  Any suggestions would be appreciated.

Regards,

Dave 313

On Tuesday, January 19, 2016, Jien Cao <jiencao@yahoo.com> wrote:

Hi all,
Hot water works fine for my washer.
Also to share with others who also have heaters that keep turning on/off no matter what the set point is, the engineer who came to install ecobee's in my unit (417) today took a look at mine , and he said it seemed be a faulty/leaky hot water(?) valve that the heater relies on and they would send someone to replace it.  So it's a separate issue from the thermostat.
Thanks,
Jien

> On Jan 19, 2016, at 11:04 AM, lillian Djavaheri <lilliansf@me.com> wrote:
>
> Greetings,
>
> Sean and I are in unit 207.
>
> Can anyone get warm or hot water wash on their washers?
>
> Please advise.
>
> Thank you.
>
> Best,
>
> Sent from my iPhone
> Lillian Djavaheri
> 415-602-8343
>
>> On Jan 19, 2016, at 11:02 AM, Sean LaRrett <seanlarrett@me.com> wrote:
>>
>> Hello all from Unit 510,
>>
>> I just wanted to check in regarding everyone's experience with (at least) a couple of the products in the new condos:
>>
>> - Our Master Bathroom Vanity is peeling apart from moisture after only one month. I find this completely unacceptable and don't trust Lennar to simply "fix" the issue (which I can only assume will continue to be a problem). I'm wondering if this is an issue for others and I want to insist that anyone who has had this issue (or will) gets credited to either do the work with a third party or get an entirely new product at Lennar's expense.
>>
>> -I agree completely that we were promised energy/water efficient front loader washer/dryers and want to explore the avenues to have Lennar rectify that issue.
>>
>> I'm wondering if these and any other issues we are not already experiencing in our Unit (but others are) are best addressed to Lennar as a group?
>>
>> Haven't been available for any meetings yet, but looking forward to meeting with everyone. Thanks,
>>
>> Sean LaRrett
>> 415.572.7326
>> seanlarrett@me.com
>>
>>
>>

--
Best Regards,

David Lo
GRI, Property Manager
CA BRE# 01917790

Direct: (925) 557-5967
Office: (415) 662-8718
www.goldenlinksca.com

Re: Meeting January 26th

I'm with you Paul. Never agreed to it and I can't make it either. 

Greg Coussa

Gregorycoussa@gmail.com

001 (805) 252-6411

On Jan 21, 2016, at 2:48 AM, Paul Garvey <paulgarvey@vanguardsf.com> wrote:

Hey all-Did we all agree on January 26th for HOA  meeting? Natalie said she had to juggle this date to get?? I was never consulted on date? I'll be out of town! Shouldn't we have a say on dates and times?? Paul 

Sent from my iPhone

On Jan 21, 2016, at 12:26 AM, Caroline Cooper <cgc1117@gmail.com> wrote:

Hi Jason,

Can you send out another doodle for us to meet? I think it would be good to regroup for a response letter.

Thanks,

Caroline

On Jan 15, 2016, at 6:21 PM, Jason <jasonlfried@hotmail.com> wrote:

So I am sure you all got either the email from Kofi and/or the below email from Customer Care which is basically the same thing.

First unlike what is said below the Keypad door system just worked perfectly fine for me.  Names seem to be listed in alphabetical order by first name.  It then calls what ever number you gave FS.  Mine is my cell number.  If you have caller ID the number for both Donahue and Friedell is the same, 415-400-1127.  You can hit 9 to unlock the door and let the person in.  This is not given below.  If you left today without FOB then you are welcome to use the Keypad door system to call me, when I answer just tell me your name and unit number and I will buzz the door for you.  Of course you may want to try your own name first if you have your cell on you and that is the number you gave them.

Now for items from the response.  I truly don't feel they really answered many of our questions and the response to simply pay them priority tax is completely unacceptable to me since if we do it there way we loose the tax benefits.  I am thinking of writing a response to let them know unless they plan to make me whole on the lost tax benefits I will not be paying them any money for priority tax.  Another solution must be reached.

Also they seemed to ignore our request to meet with them to discuss our issue and ignored or glossed over other items.  Email me personally if yo want me to set up another group meeting.  If I get enough folks wanting that I will send out another doodle pool to find a time that works for most.

Jason Fried #411

---

From: CustomerCare@thesfshipyard.com
Subject: Building Updates
Date: Sat, 16 Jan 2016 01:21:47 +0000

Dear Merchant Residents,

We would like to inform you of the following updates on the issues that have surfaced at the community.

 

Security. This is of utmost importance to all of us. We would like to explain two components of our security programs; security service and security infrastructure.

 

I.    Security infrastructure

There are three limited access points on the building

·         Pedestrian Lobby Door (Donahue)

·         Pedestrian Courtyard Gate (Friedell)

·         Vehicle Entry Gate (Donahue)

The three limited access points are functioning and locked as of today, January 15, 2016. The three limited access points are accessible by FOB access reader, key; and remote. The lobby door and courtyard gate will unlock by passing your FOB access to the reader. The automatic gate closer takes 15 seconds to completely close. The keypad phone entry system is being repaired next week, and we will issue an instruction sheet when it is complete.

Be sure to bring your keys and FOBs with you as you start your day!

 

II.  Security Service

We have been augmenting the normal city safety procedures by paying for three different components of security presence: roving, walking patrol and off duty law enforcement.  Following is a brief explanation of each of these entities and their functions:

·         First - There is roving security covering the main perimeter of the site around the clock.

·         Second - There is one walking security guard patrolling the perimeter of Olympia and Merchant.

·         Third - There is an off duty law enforcement officer positioned in an unmarked car on the corner of Innes and Donahue.

·         Additionally - Last week, in response to the voiced security concerns, we added another security guard, stationed outside of the garage gate on Donahue, put in place to remain until all of the entry/exit gates, doors and fobs are fully operational.  We received confirmation this morning that all are working.

 

The role of the security services is to deter unwanted visitors.  Your role is to report unwanted visitors.  If it is not urgent, you can report it to the customer care center.  If it is urgent – please call 911!  Your safety is everyone's number one priority.  We are continually working on next steps.  We are having fruitful conversations with SFPD to establish a location for them adjacent to The Storehouse.  Within the next several months we will install a state-of-the-art surveillance system that will be linked to a "Surveillance Operations Center" (SOC) next to the Police location.  As the community grows we will expand the camera presence, re-evaluate needs and explore new options.

 

Garage Water Leak at parking spaces 38 & 39. This has been recently brought to our attention and we have sent our project manager out to evaluate the situation and determine the appropriate remedy.

 

Heating.  We are replacing the Nest thermostats that are presently located above the wall heaters with an Ecobee wireless remote thermostat that is compatible with your existing Nest Protect smoke/carbon monoxide detector.  It includes a thermostat that is located where the current Nest is, with a remote sensor that will be mounted away from the thermostat.  In homes that have any Nest thermostats mounted above a heater, we will be replacing all of the Nest thermostats in the home with Ecobee, so the home will have a single system.  There is an app called "Wink" that will allow the Ecobee to communicate with Nest Protect.  We have completed several homes.  We are reaching out and trying to contact all homeowners to schedule a time to correct this issue.  Using the Ecobee wireless thermostat allows us to install without cutting drywall and the associated patching and painting of walls, so we are now able to install each thermostat in one hour.  We hope this will be minimally disruptive to you.  The second issue you mentioned is the weather stripping at the door threshold.  We are in the process of testing fixes.  As soon as we find a viable solution our customer care team will be contacting the owner of each home where this issue occurs to set up a time to repair. Please contact your customer care team if you have a Nest thermostat located above the heaters.

 

Parcels/Property Taxes.  It is the responsibility of the City and County of San Francisco Office of the Assessor to record the parcelization of the building to adjust the parcel value to the home sale price.  The Assessor's office is running approximately two years behind.  At this point in time, we do not know when parcelization will occur and when the Assessor's office will record the change of ownership.  Until each home is recorded, we will pay the property taxes at year-end, and then will be reimbursed by each homeowner.  We will provide each homeowner a detailed breakdown of their taxes.

 

Emergency Egress Signs.  The signs have been temporarily fixed with the correct address and new permanent signage has been ordered.

 

Trash/Recycling/Composting.  First Service, our management company, had noted space issues with recycling and has already ordered an additional recycle container. They have ordered another compost bin, which should arrive next week. There is custodial service at the building and part of their scope is to clean the trash room.  They will be instructed to check this room more often to insure that it remains clean.

 

HOA Fees.  We assure you we are doing everything in our power to get our Contractor to complete your building.  We have established a daily routine to monitor progress of the Contractor and maintain deserved levels of quality.  We will send out some tentative dates to the entire list of Home Owners, for your first HOA meeting.  At that meeting we will walk you through the HOA budget and the status of all outstanding items.  Our expectation is that the list will be minimal, and the conversation can focus on communication and plans going forward.

 

When our team learns of issues like this, they will be addressed right away and communicated appropriately.  We have a customer service website www.thesfshipyardcustomercare.com where you can promptly let us know when there is something that needs attention.  Your customer care team – Dan Tsutsumida, Jaimme Crespo, Kyle Pifer and Wendy Tang – are there to assist.

 

Thank you for your continued patience during this process.

 

Warmly,

The Shipyard Customer Care Team