It sounds like all the doors are now locking based on the email below. So does the call box work for when guests arrive by the two main entrances to the building? If so can you send instructions on how to ring people in when they use the call box by the building front door.
Thank You,
Jason Fried
From: Kofi.Bonner@Lennar.com
To: riley.smith23@gmail.com; padala1979@rocketmail.com; christophe.crombez@gmail.com; munirbayyari@gmail.com; namrataberry@yahoo.com; Rajeshberry@gmail.com; seansf@icloud.com; lilliansf@me.com; cgc1117@gmail.com; agsoemoe@yahoo.com; mnelson@wcgworld.com; rheambautista@gmail.com; huangwanming@gmail.com; lsencenbaugh@yahoo.com; PaulGarvey@vanguardsf.com; Jaclynnbalas@gmail.com; gregorycoussa@gmail.com; vkn004@gmail.com; jonathan.chuck.lee@gmail.com; romohamed@hotmail.com; jeremydoughan@yahoo.com; deschan@gmail.com; honoriabaxter@gmail.com; krissbarker@populationmedia.org; fatemeh.ghasemi@gmail.com; sponnapa@gmail.com; kaw2r@yahoo.com; sophiak@gmail.com; songjianni@gmail.com; rajad22@yahoo.com; heather.r.watkins@gmail.com; JbShay@gmail.com; alniefigueroa@gmail.com; marian@sabety.com; Jasonlfried@hotmail.com; kelny@me.com; nathanielfarber@gmail.com; adrienne.mmt@gmail.com; gtumbat@gmail.com; jiencao@yahoo.com; ggagner@gmail.com; bchang7612@comcast.net; m2m2ca@gmail.com; karyna.yehorova@gmail.com; oleksandr.yegotov@gmail.com; jewelrobinson2@gmail.com
CC: Dale.Billy@Lennar.com; kathryn.henricksen@fsresidential.com; augi.yi@fsresidential.com; Sheryl.McKibben@Lennar.com; Dan.Tsutsumida@lennar.com; natalie.valdez-smith@fsresidential.com; jillian.fiske@fsresidential.com
Subject: Response to Merchant Residents
Date: Fri, 15 Jan 2016 20:50:47 +0000
Dear Merchant Visionaries,
Your letter was received with not only a deep sense of concern, but with great appreciation for your detailed explanation of events and issues common to the community of new homeowners. I must start out by offering an apology for not providing correspondence sooner. My team has been diligently working to resolve the known issues, but clearly has not been successful in communicating to you.
Briefly, there are items that you inquired about for which we have found solutions or have already corrected. Others we are urgently resolving, and a few we are hearing of for the first time through your email.
Let me specifically address each item in your most recent letter sent by Riley Smith.
Security. This is of utmost importance to all of us. We have been augmenting the normal city safety procedures by paying for three different components of security presence: roving, walking patrol and off duty law enforcement. Following is a brief explanation of each of these entities and their functions:
· First - There is roving security covering the main perimeter of the site around the clock.
· Second - There is one walking security guard patrolling the perimeter of Olympia and Merchant.
· Third - There is an off duty law enforcement officer positioned in an unmarked car on the corner of Innes and Donahue.
· Additionally - Last week, in response to the voiced security concerns, we added another security guard, stationed outside of the garage gate on Donahue, put in place to remain until all of the entry/exit gates, doors and fobs are fully operational. We received confirmation this morning that all are working.
You asked for us to define roles. The role of the security services is to deter unwanted visitors. Your role is to report unwanted visitors. If it is not urgent, you can report it to the customer care center. If it is urgent – please call 911! Your safety is everyone's number one priority. We are continually working on next steps. We are having fruitful conversations with SFPD to establish a location for them adjacent to The Storehouse. Within the next several months we will install a state-of-the-art surveillance system that will be linked to a "Surveillance Operations Center" (SOC) next to the Police location. As the community grows we will expand the camera presence, re-evaluate needs and explore new options.
Garage Water Leak at parking spaces 38 & 39. This is the first we are hearing of this. This is a perfect example of where you becoming our eyes and ears is of great value. When our team learns of issues like this, they will be addressed right away. We have a customer service website www.thesfshipyardcustomercare.com where you can promptly let us know when there is something that needs attention. Your customer care team – Dan Tsutsumida, Jaimme Crespo, Kyle Pifer and Wendy Tang – are there to assist. Now that we know about the water leak, we have sent our project manager out to evaluate the situation and determine the appropriate remedy.
Heating. We are replacing the Nest thermostats that are presently located above the wall heaters with an Ecobee wireless remote thermostat that is compatible with your existing Nest Protect smoke/carbon monoxide detector. It includes a thermostat that is located where the current Nest is, with a remote sensor that will be mounted away from the thermostat. In homes that have any Nest thermostats mounted above a heater, we will be replacing all of the Nest thermostats in the home with Ecobee, so the home will have a single system. There is an app called "Wink" that will allow the Ecobee to communicate with Nest Protect. We have completed several homes. We are reaching out and trying to contact all homeowners to schedule a time to correct this issue. Using the Ecobee wireless thermostat allows us to install without cutting drywall and the associated patching and painting of walls, so we are now able to install each thermostat in one hour. We hope this will be minimally disruptive to you. The second issue you mentioned is the weather stripping at the door threshold. We are in the process of testing fixes. As soon as we find a viable solution our customer care team will be contacting the owner of each home where this issue occurs to set up a time to repair.
Parcels/Property Taxes. It is the responsibility of the City and County of San Francisco Office of the Assessor to record the parcelization of the building to adjust the parcel value to the home sale price. The Assessor's office is running approximately two years behind. At this point in time, we do not know when parcelization will occur and when the Assessor's office will record the change of ownership. Until each home is recorded, we will pay the property taxes at year-end, and then will be reimbursed by each homeowner. We will provide each homeowner a detailed breakdown of their taxes.
Emergency Egress Signs. The signs have been temporarily fixed with the correct address and new permanent signage has been ordered.
Trash/Recycling/Composting. First Service, our management company, had noted space issues with recycling and has already ordered an additional recycle container. In response to your inquiry about composting, we have also ordered another compost bin. There is custodial service at the building and part of their scope is to clean the trash room. They will be instructed to check this room more often to insure that it remains clean.
HOA Fees. I assure you we are doing everything in our power to get our Contractor to complete your building. We have established a daily routine to monitor progress of the Contractor and maintain deserved levels of quality. We will send out some tentative dates to the entire list of Home Owners, for your first HOA meeting. At that meeting we will walk you through the HOA budget and the status of all outstanding items. Our expectation is that the list will be minimal, and the conversation can focus on communication and plans going forward.
Again, thank you for the correspondence. We will continue to work to regain your confidence and create together the community we all envisioned.
Sincerely,
Kofi S. Bonner
President
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