Re: Once again not getting good information from Lennar or FS

Would all prefer to meet again (if so, when and where) or shall someone attempt a draft in response to their reply?

On Sat, Jan 16, 2016 at 12:16 AM, Paul Garvey <paulgarvey@vanguardsf.com> wrote:

Outside my unit #216 has 101 Donahue still!! We need to demand a townhall meeting with Kofi ??

Sent from my iPhone

On Jan 15, 2016, at 8:56 PM, J Shay <jbshay@gmail.com> wrote:

They don't address the inadequate heaters, it's not a thermostat issue, my units run constantly and don't warm up the place when it's cold.

Jay

On Jan 15, 2016, at 6:21 PM, Jason <jasonlfried@hotmail.com> wrote:

So I am sure you all got either the email from Kofi and/or the below email from Customer Care which is basically the same thing.

First unlike what is said below the Keypad door system just worked perfectly fine for me.  Names seem to be listed in alphabetical order by first name.  It then calls what ever number you gave FS.  Mine is my cell number.  If you have caller ID the number for both Donahue and Friedell is the same, 415-400-1127.  You can hit 9 to unlock the door and let the person in.  This is not given below.  If you left today without FOB then you are welcome to use the Keypad door system to call me, when I answer just tell me your name and unit number and I will buzz the door for you.  Of course you may want to try your own name first if you have your cell on you and that is the number you gave them.

Now for items from the response.  I truly don't feel they really answered many of our questions and the response to simply pay them priority tax is completely unacceptable to me since if we do it there way we loose the tax benefits.  I am thinking of writing a response to let them know unless they plan to make me whole on the lost tax benefits I will not be paying them any money for priority tax.  Another solution must be reached.

Also they seemed to ignore our request to meet with them to discuss our issue and ignored or glossed over other items.  Email me personally if yo want me to set up another group meeting.  If I get enough folks wanting that I will send out another doodle pool to find a time that works for most.

Jason Fried #411

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From: CustomerCare@thesfshipyard.com
Subject: Building Updates
Date: Sat, 16 Jan 2016 01:21:47 +0000

Dear Merchant Residents,

We would like to inform you of the following updates on the issues that have surfaced at the community.

 

Security. This is of utmost importance to all of us. We would like to explain two components of our security programs; security service and security infrastructure.

 

I.    Security infrastructure

There are three limited access points on the building

·         Pedestrian Lobby Door (Donahue)

·         Pedestrian Courtyard Gate (Friedell)

·         Vehicle Entry Gate (Donahue)

The three limited access points are functioning and locked as of today, January 15, 2016. The three limited access points are accessible by FOB access reader, key; and remote. The lobby door and courtyard gate will unlock by passing your FOB access to the reader. The automatic gate closer takes 15 seconds to completely close. The keypad phone entry system is being repaired next week, and we will issue an instruction sheet when it is complete.

Be sure to bring your keys and FOBs with you as you start your day!

 

II.  Security Service

We have been augmenting the normal city safety procedures by paying for three different components of security presence: roving, walking patrol and off duty law enforcement.  Following is a brief explanation of each of these entities and their functions:

·         First - There is roving security covering the main perimeter of the site around the clock.

·         Second - There is one walking security guard patrolling the perimeter of Olympia and Merchant.

·         Third - There is an off duty law enforcement officer positioned in an unmarked car on the corner of Innes and Donahue.

·         Additionally - Last week, in response to the voiced security concerns, we added another security guard, stationed outside of the garage gate on Donahue, put in place to remain until all of the entry/exit gates, doors and fobs are fully operational.  We received confirmation this morning that all are working.

 

The role of the security services is to deter unwanted visitors.  Your role is to report unwanted visitors.  If it is not urgent, you can report it to the customer care center.  If it is urgent – please call 911!  Your safety is everyone's number one priority.  We are continually working on next steps.  We are having fruitful conversations with SFPD to establish a location for them adjacent to The Storehouse.  Within the next several months we will install a state-of-the-art surveillance system that will be linked to a "Surveillance Operations Center" (SOC) next to the Police location.  As the community grows we will expand the camera presence, re-evaluate needs and explore new options.

 

Garage Water Leak at parking spaces 38 & 39. This has been recently brought to our attention and we have sent our project manager out to evaluate the situation and determine the appropriate remedy.

 

Heating.  We are replacing the Nest thermostats that are presently located above the wall heaters with an Ecobee wireless remote thermostat that is compatible with your existing Nest Protect smoke/carbon monoxide detector.  It includes a thermostat that is located where the current Nest is, with a remote sensor that will be mounted away from the thermostat.  In homes that have any Nest thermostats mounted above a heater, we will be replacing all of the Nest thermostats in the home with Ecobee, so the home will have a single system.  There is an app called "Wink" that will allow the Ecobee to communicate with Nest Protect.  We have completed several homes.  We are reaching out and trying to contact all homeowners to schedule a time to correct this issue.  Using the Ecobee wireless thermostat allows us to install without cutting drywall and the associated patching and painting of walls, so we are now able to install each thermostat in one hour.  We hope this will be minimally disruptive to you.  The second issue you mentioned is the weather stripping at the door threshold.  We are in the process of testing fixes.  As soon as we find a viable solution our customer care team will be contacting the owner of each home where this issue occurs to set up a time to repair. Please contact your customer care team if you have a Nest thermostat located above the heaters.

 

Parcels/Property Taxes.  It is the responsibility of the City and County of San Francisco Office of the Assessor to record the parcelization of the building to adjust the parcel value to the home sale price.  The Assessor's office is running approximately two years behind.  At this point in time, we do not know when parcelization will occur and when the Assessor's office will record the change of ownership.  Until each home is recorded, we will pay the property taxes at year-end, and then will be reimbursed by each homeowner.  We will provide each homeowner a detailed breakdown of their taxes.

 

Emergency Egress Signs.  The signs have been temporarily fixed with the correct address and new permanent signage has been ordered.

 

Trash/Recycling/Composting.  First Service, our management company, had noted space issues with recycling and has already ordered an additional recycle container. They have ordered another compost bin, which should arrive next week. There is custodial service at the building and part of their scope is to clean the trash room.  They will be instructed to check this room more often to insure that it remains clean.

 

HOA Fees.  We assure you we are doing everything in our power to get our Contractor to complete your building.  We have established a daily routine to monitor progress of the Contractor and maintain deserved levels of quality.  We will send out some tentative dates to the entire list of Home Owners, for your first HOA meeting.  At that meeting we will walk you through the HOA budget and the status of all outstanding items.  Our expectation is that the list will be minimal, and the conversation can focus on communication and plans going forward.

 

When our team learns of issues like this, they will be addressed right away and communicated appropriately.  We have a customer service website www.thesfshipyardcustomercare.com where you can promptly let us know when there is something that needs attention.  Your customer care team – Dan Tsutsumida, Jaimme Crespo, Kyle Pifer and Wendy Tang – are there to assist.

 

Thank you for your continued patience during this process.

 

Warmly,

The Shipyard Customer Care Team

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Riley Smith |MA Sustainability, 2010  Cell: 801-380-1073